STORE POLICY

Customer Care

For your questions, you can contact us at info@koansports.com.

Privacy & Safety

All services provided in our store and registered at Damla Büyük KOAN Sports Equipment Trading belong to our company and are operated by our company. 

Our company may collect personal data for various purposes. Below, how and in what way the collected personal data is collected, how and in what way this data is protected is specified. 

Some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members (such as name-surname, company information, telephone, address or e-mail addresses) are collected by our Store due to the nature of the business by filling out various forms and questionnaires on our membership or Store. 

Our company may send campaign information, information about new products, promotional offers to its customers and members in some periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, after logging in, this selection can be changed in the account information section or they can make a notification via the link in the notification message received. 

During the approval process carried out through our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope specified in the ‘User Agreement’ we have made with our Members.

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In order to identify problems with the system and to quickly resolve problems or disputes that may arise regarding the service provided, our company records and uses the IP address of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

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Our company may also use the requested information for direct marketing purposes by itself or its collaborators outside the purposes and scope specified in the Membership Agreement.  Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about the transactions made through our Store; It can be used by our company and its collaborators for various statistical evaluations, database creation and market research without disclosing the identity of our members, outside the purposes and scope specified in the ‘Membership Agreement’.

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Our company undertakes to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation and to take all necessary measures and to take due care to ensure and maintain confidentiality, to prevent all or any part of confidential information from entering the public domain or unauthorised use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritises the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.
 

When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of these is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used in connection with the sales process and in accordance with your instructions. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and sent to the relevant bank for enquiry. If the usability of the card is approved, the shopping is continued. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of the payment / billing / delivery address information of orders placed online by credit card is checked by our company against Credit Card Fraud. For this reason, customers who order from our shopping sites for the first time must first confirm the accuracy of their financial and address / telephone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.

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Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, we act within the 128 bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

Internet shopping sites with an information line or customer service service and open address and telephone information are more preferred today. In this way, you can get detailed information about all the issues you have in mind, and you can get healthier information about the reliability of the company that provides online shopping service. 

Note: We recommend that you pay attention to the open address and telephone number of the company on internet shopping sites. If you are going to shop, write down all the telephone / address information of the store where you buy the product before shopping. If you do not trust, confirm by phone before shopping. All information about our company and the location of the company are specified in all our online shopping sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information that you will send to us by credit card mail-order method will be kept by our company according to the principle of confidentiality. This information is kept for 60 days against possible bank and credit card withdrawal objections and then destroyed. In the event that any amount other than the cost of the mail-order form approved by you, which you will send to us in return for the price of the products you order, is withdrawn from your card, you can naturally object to the bank and it does not pose a risk because you can prevent the payment of this amount.

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THIRD PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. The advertisements published on the website of our company are distributed to our users through our advertising business partners. The Privacy Policy Principles in this contract relate only to the use of our Store and do not cover third party websites. 
 

EXCEPTIONAL CIRCUMSTANCES

In the limited cases specified below, our company may disclose the information of users to third parties outside the provisions of this ‘Privacy Policy’. These situations are limited in number;

1.Law, Decree Law, Regulation etc. to comply with the obligations imposed by the rules of law issued by the competent legal authority and in force;

2. To fulfil the requirements of the ‘Membership Agreement’ and other agreements concluded by our store with users and to put them into practice;

3. To request information about users for the purpose of conducting a research or investigation duly conducted by the competent administrative and judicial authority;

4. In cases where it is necessary to provide information to protect the rights or security of users. 

E-MAIL SECURITY

Never write your credit card number or passwords in the e-mails you send to the Customer Service of our store regarding any of your orders. The information contained in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

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INTERMEDIARY COOKIES 

Our company can obtain information about users who visit our store and users' use of the website by using a technical communication file (Cookie-Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertisements and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information in the main memory or from your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.

Our company may change the provisions of this ‘Privacy Policy’ at any time by publishing it on the site or by sending electronic mail to users or by publishing it on its site. If the provisions of the Privacy Policy change, it becomes effective on the date of publication.

You can send an e-mail to info@koansports.com for any questions and suggestions regarding our privacy policy. You can reach from the following contact information of our company.

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